Welcome!

There has to be a better way

Derek Harris

Subscribe to Derek Harris: eMailAlertsEmail Alerts
Get Derek Harris via: homepageHomepage mobileMobile rssRSS facebookFacebook twitterTwitter linkedinLinkedIn


Top Stories by Derek Harris

By Brien M. Posey In many organizations, users who have questions about how to use various application features typically call the help desk for assistance. However, it has started becoming apparent that the help desk may not always be the best source of support in these types of situations. The Limitations of a Help Desk There are several reasons why the help desk may not be able to help the user to the degree that might have once been possible. The first reason revolves around the fact that the help desk staff is often overworked. When a user calls the help desk for assistance, the chances that they will receive immediate assistance are slim. More often, someone will gather information from the user, and then queue the user's request. The user will have to wait for assistance until a support technician becomes available. In the meantime, the user's productivity... (more)

SAP UEM by Knoa Change Mgmt Part 2: Application Performance Management

This product overview of SAP(r) User Experience Management by Knoa details the advantages, performance and functionality of one of the leading products in the user experience management space as presented to ASUG in June 2012. View the video overview at http://www.youtube.com/watch?v=s7svZUa_2wQ&feature=plcp This specific video covers Change Management and Risk Reduction and  is presented in two parts: PART 1 is the presentation that defines best practice in change management and associated risk reduction. PART 2 DEMO is the live demo that shows the various analytics dashboards tha... (more)

Atlantis Computing & Axept AG Solve VDI Storage Challenge for Swiss Bank

Atlantis Computing, a provider of Virtual Desktop Infrastructure (VDI) storage and performance optimization solutions, has announced that Frankfurter Bankgesellschaft, an international private bank with 7 Billion Swiss Francs under management, has implemented Atlantis ILIO as part of its Citrix XenDesktop desktop virtualization project to reduce the cost of storage by 93 percent and improve the user experience. Axept AG, a Swisscom IT services company, recommended and delivered the Atlantis ILIO solution to Frankfurter Bankgesellschaft, cutting the bank’s VDI storage costs and ... (more)

SAP UEM by Knoa Change Management

This product overview of SAP User Experience Management by Knoa details the advantages, performance and functionality of one of the leading products in the user experience management space as presented to ASUG in June 2012. View the video overview here [YouTube]. This specific video covers Change Management and Risk Reduction and is presented in two parts: PART 1 is the presentation that defines best practice in change management and associated risk reduction. PART 2 DEMO is the live demo that shows the various analytics dashboards that power the process from beginning to end. ... (more)

SANpulse Publishes 10-Step Guide to a Successful Data Migration

Paving the path to the next generation data center through people, process and technology, SANpulse Technologies, Inc. today announced the publication of a free white paper that provides best practices for successfully transitioning data to new storage platforms. While upgrading and/or expanding storage can deliver a number of benefits, it can also result in stalled applications, lost data, business disruptions, and immobilized end users. Understanding the challenges in advance can ensure a smooth migration process for better performance, utilization & cost-savings. The white pa... (more)