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Derek Harris

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Top Stories by Derek Harris

By Brien M. Posey In many organizations, users who have questions about how to use various application features typically call the help desk for assistance. However, it has started becoming apparent that the help desk may not always be the best source of support in these types of situations. The Limitations of a Help Desk There are several reasons why the help desk may not be able to help the user to the degree that might have once been possible. The first reason revolves around the fact that the help desk staff is often overworked. When a user calls the help desk for assistance, the chances that they will receive immediate assistance are slim. More often, someone will gather information from the user, and then queue the user's request. The user will have to wait for assistance until a support technician becomes available. In the meantime, the user's productivity... (more)

Actifio to Discuss Dynamics of Data Management Virtualization

Actifio, the leader in Data Management Virtualization (DMV), today announced it is a presenting sponsor of Tech Field Day 4 San Jose, an invitation-only event organized by Gestalt IT being held at the DoubleTree Hotel in San Jose, Calif., on Nov. 11-12, 2010.  The topic of the company's presentation, "Dynamic Data Management Virtualization" will take place on Friday Nov. 12th from 7:30 a.m. - 9:45 a.m. PST. Ash Ashutosh, president and CEO of Actifio will discuss how Data Management Virtualization transforms the infrastructure from individual silos of point tools into a cost-effe... (more)

Reldata Achieves Triple-Digit Growth and Key Milestones in 2010

RELDATA Inc. (www.RELDATA.com), the innovation leader in unified storage solutions, today announced strong results for 2010 including revenue growth of 135 percent, year over year. The company increased its global customer base by more than 40 percent in the last six months alone, as new customers across healthcare, higher education, legal, cloud-based application services and energy chose RELDATA unified storage solutions. RELDATA's channel continued to steadily expand throughout the year, with the number of value added resellers increasing by 46 percent over 2009. In the fourth... (more)

Leading Sharepoint Authorities Provide Organizations with Key Insight

Metalogix Software, the leading provider in enterprise content lifecycle management (ECLM) solutions for Microsoft® SharePoint®, Exchange, and legacy environments, announced today a series of webinars with leading SharePoint authorities. The webinars explore best practices and provide testimonials on SharePoint migration, SharePoint Blob management, SharePoint governance strategies and upgrading to SharePoint 2010. Upcoming webinars include: February 8 at 11:30 a.m. EST -- Migrating EndUserSharePoint.com to SharePoint 2010 This webinar, featuring Mark Miller, founder and editor ... (more)

Mentora Group Chooses Nexsan for Cloud Storage Platform

Nexsan, an independent provider of disk-based storage systems, has announced that Mentora, a provider of testing, tuning, and hosting services for business-critical systems, has chosen high-density Nexsan storage systems to save valuable rack space in its data centers and provide reliable, flexible, high-capacity storage in a private cloud environment. In its deployment, Mentora is using multiple Nexsan storage systems, including a SATABeast® for disk-based backup and SASBeast® for the company's private virtual platform. Mentora architects, builds and maintains customer environmen... (more)