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Derek Harris

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Top Stories by Derek Harris

By Brien M. Posey In many organizations, users who have questions about how to use various application features typically call the help desk for assistance. However, it has started becoming apparent that the help desk may not always be the best source of support in these types of situations. The Limitations of a Help Desk There are several reasons why the help desk may not be able to help the user to the degree that might have once been possible. The first reason revolves around the fact that the help desk staff is often overworked. When a user calls the help desk for assistance, the chances that they will receive immediate assistance are slim. More often, someone will gather information from the user, and then queue the user's request. The user will have to wait for assistance until a support technician becomes available. In the meantime, the user's productivity... (more)

Gridstore Wins Gold for Leading Scale-Out NAS Solution at Tech Awards

Gridstore, a provider of scale-out NAS solutions, has announced that the company has taken Gold for the SMB Software for its Scale-out NAS solution at the Tech Awards Circle presented in New York. Winners were selected by an independent circle of publication reviewers/journalists from nominations based on a broad range of achievements – from product and technology innovations to talented executive leadership and engineering innovators. Tech Awards Circle celebrates the products, services, vendors and individuals making a difference in the industry today. The winners represent a br... (more)

SANpulse Publishes 10-Step Guide to a Successful Data Migration

Paving the path to the next generation data center through people, process and technology, SANpulse Technologies, Inc. today announced the publication of a free white paper that provides best practices for successfully transitioning data to new storage platforms. While upgrading and/or expanding storage can deliver a number of benefits, it can also result in stalled applications, lost data, business disruptions, and immobilized end users. Understanding the challenges in advance can ensure a smooth migration process for better performance, utilization & cost-savings. The white pa... (more)

IPR International Improves Data Security and Availability

Nexsan's Assureon online archive gives IPR the reliability and compliance-level privacy it needs to deliver high data availability to its customers while reducing overall costs by 40% Leading disaster recovery and data protection service provider IPR International was facing growing operational and capital costs associated with its data archive infrastructure for customer emails and unstructured files. Needing to lower overall costs without risking the high service-level they guarantee their demanding customer base, IPR turned to Nexsan. Nexsan's Assureon online archive has give... (more)

Queplix to Host Free Webinar on Data Virtualization and Integrating Cloud

Queplix Corp., a leader in data virtualization, will host a free webinar titled Integrating Cloud Applications with On-Premise Applications on October 5, 2010 at 10 a.m. pacific standard time. The webinar, featuring John Abbott, co-founder and chief analyst of The 451 Group, will address the challenges of managing the hybrid world, the pros and cons of existing solutions, and the benefits delivered by new data virtualization solutions that offer a better way to integrate cloud applications with the on-premise world. "Companies today are increasingly realizing they need to integrat... (more)